How did it all start?
At every step of a person’s life, with every action of society in this or that sphere, they have to address the state authorities. In order to ensure the transparency of “state-citizen” relations, the President put forward a new concept of the public services system in his Address to the Oliy Majlis in 2017.
Exactly three years ago, on December 12, made a courageous step towards fundamentally reforming the national system of public services. On the initiative of the President of our country, a new organization was established. Its main tasks are to prevent bureaucracy and corruption, to justify the confidence of our people in government.
Today, Public Services Centers (PSCs) have become a place where people can receive important and necessary public services.
Speaking of numbers …
A total of 203 PSCs operate in each district of the country. Here a person can receive 150 types of public services needed in daily life without the excessive hassle and most importantly on the basis of extraterritorial principle, regardless of the place of residence.
Today, more than 70 regulatory documents related to the public services system have been developed. This, in turn, has reduced the number of documents submitted by citizens from 167 to 79, and the time required for service has almost halved – from a total of 465 days to 245 days.
Over the past 3 years, more than 25 million services have been provided through the Public Services Centers.
For the convenience of service recipients, the working days of the Centers have been extended on weekdays and they are open until 3 p.m. on Saturdays.
For the first time in the provision of public services, the principle of extraterritorial service in the country and the mechanism of opening bank accounts simultaneously with the registration of business entities were introduced, and the obligation to use seals and stamps was abolished.
As a result, the Republic of Uzbekistan ranked 8th out of 190 countries in the “Starting a business” indicator of the World Bank’s “Doing Business 2020” rating, which is under the responsibility of the Public Services Agency.
Public services are closer
The Public Services Agency pays special attention to creating opportunities for every citizen, regardless of the place of residence, to enjoy quality public services.
In particular, the Agency is one of the first state organizations that has spread the concept of “mobile” that is, outreach public services among the population.
On weekends, PSCs staff provides the necessary documentation through the visiting people living in remote and mountainous areas that are difficult to access by vehicles equipped with special equipment. By the day, about 530,000 mobile services have been provided across the country using acceptable, convenient and transparent methods.
Branches of the Public Services Centers have been established in remote areas located (100-300 km) far from the center of the district and based on the needs of the population. Today, their number has exceeded 100, and the number of services provided has exceeded 80,000.
What to do for “document flow”?
It is well known that one of the main tasks of PSCs is to create a system that minimizes the interaction of citizens with government officials. The main criterion for this is the digitization of archival documents of government agencies and the creation of electronic information systems needed in the provision of public services.
Settling the example for other agencies, the PSA began digitization with the Civil Registry Offices. Special digitization equipment was used for this purpose.
As a result, more than 90 percent of the nearly 60 million archival data available today by the Civil Registry Offices have been digitized.
What other amenities are there?
In order to make it easier to receive public services remotely, the Agency’s specialists have made it possible to obtain an electronic digital signature online.
Another convenience is the provision of composite (integrated) services in the Civil Registry Offices to register the birth of a child. That is, the services of registration of birth, registration of the child in the polyclinic, registration at the place of residence, the appointment of a one-time pension and queuing at the state preschool educational institution are carried out simultaneously.
With the introduction of composite public services, more than 15 documents were reduced and access to 4 offices was restricted. Despite the fact that this service has not been launched for a long time, by today, about 100,000 citizens have benefited from this convenience.
In the field of entrepreneurship, some processes have been simplified.
For example, it is now possible to open a bank account in 30 commercial banks at the same time as registering a business. Along with the state registration of business entities that are legal entities, it will be possible to register employees in the funded pension system, as well as obtain an electronic digital signature.
One of the important innovations in the system is the introduction of a mechanism for receiving cash through the electronic payment system pay.davxizmat.uz in order to eliminate problems with payment for public services.
Information on the amount paid at each stage of the provision of public services is sent in the form of SMS-messages to the telephone numbers of the authors of the application.
Starting from November this year, some district (city) Public Services Centers have launched a trial of “surdo-online” tablets. Surdo-online tablets are connected to the Internet and provide full online communication with people with hearing and speech impairments.
What do you know about “The Qarshi experience”?
On the basis of the “Karshi experience” efforts are being made to develop a full understanding of the skills of using public services in the community, as well as among young people.
At the discretion of the citizens who visit the centers are explained how to use e-services using computers connected to the Internet in Public Service Centers. On the formation and development of knowledge and skills in the use of e-government services, master classes on the principle of “PSCs-Mahalla-Citizen” were organized for community leaders and officials of educational institutions.
Of course, there are issues in the field that need to be addressed. The Public Service Agency will continue to work to simplify procedures and improve the quality of public services …
Public Services Agency
Media and public relations department